We maintain a very high level of service and will do everything in our power to improve on this whenever possible. We take complaints very seriously and will do everything we can to resolve them as quickly as possible. For non-delivery claims regarding your order shipment, any objection must be made within 4-5 working days of the order dispatch notice being sent to your e-mail. For shipments damaged during transport, the claim needs to be raised as early as possible, after receiving the shipment. The damage needs to be documented. Pictures of the damage and the acknowledgement of damage from the courier can be sent to our customer service e-mail info (a) sackit.dk. The customer is required to provide SACKit with necessary documentation or information to identify his or she order. The customer may need to prove that he or she has made the purchase with a proof of payment. All reclamations will only be handled when provided in writing. Any verbal reclamation will be disregarded. Reclamations can be emailed to info(a)sackit.dk. Reclamations must be sent to: SACKit ApS Lyngvej 1 Dk-9000 Aalborg