CHARGEit Dual Dock charges slowly

• Check that all cables are connected correctly
• Make sure you have chosen a 30 watt - 9V/3A adapter.


The blue LED indicator is blinking and the phone is not charging

• Make sure your phone is placed correctly on the X in the middle of CHARGEit Dual Dock
• Power ON/OFF your phone and retry
• Make sure your phone supports wireless charging


I feel CHARGEit Dual Dock is charging my device too slowly

• CHARGEit Dual Dock only supports Fast Charging if your device
supports the feature. Also you need to use a 30 watt - 9V/3A


My device or CHARGEit Dual Dock is very varm

• You need to ensure you have chosen the correct adapter for
CHARGEit Dual Dock.
• The power bank must not be covered as this might result in